Game Support Representative with Russian and English

If you are passionate about gaming, join our Game Support team in the biggest BPO provider in Bulgaria – get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report via email and chat only
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Sounds good, right?

If you have:

• Fluency in Russian and a good command of English
• Gaming experience – you have played games and you can relate to a player’s concept, community and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Attractive salary
• A supportive and collaborative team environment
• Career development opportunities
• International modern working environment (Relax zones, PlayStation and billiard corners)
• Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)
• Employee referral bonuses & Recognition programs
• Additional health insurance & Transportation allowance
• Supportive work-life balance policies
• Assistance and learning
• Employee Relations team to help new hires integrate in the local lifestyle and culture