Description and Requirements

A typical day:

• Assist our players with any issues they might experience or report via email and chat only
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Sounds good, right?

If You have:

• Fluency in Italian and a good command of English
• Gaming experience – you have played games and you can relate to a player’s concept, community and mindset
• Player empathy and understanding a player’s perspective when tackling their issues.
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We offer:

• Attractive salary
• A supportive and collaborative team environment
• Career development opportunities
• International modern working environment (Relax zones, PlayStation and billiard corners)
• Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)
• Additional health insurance & Transportation allowance
• Employee referral bonuses & Recognition programs
• Supportive work-life balance policies
• Assistance and learning
• Employee Relations team to help new hires integrate in the local lifestyle and culture

We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

It sounds like the perfect job for you? APPLY NOW!

About us: TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Required Language(s)
Italian